Incomplete Storage and API Charges in Singapore

Incident Report for AdvaPACS

Resolved

Our cloud provider has now fixed a data load error on their side, and the Storage and API related costs are now correctly showing within AdvaPACS for the month of October.

Posted Nov 02, 2026 - 21:02 UTC

Identified

The billing dashboard in the Singapore region is showing incomplete data due to issues with the source data from our cloud provider. We are working on identifying the issue with them.

The billing console will be missing Storage and API related charges in the Singapore region.

Monthly billing for the Singapore region will be delayed until the data has been corrected and provided by our cloud provider.

Posted Oct 30, 2026 - 04:22 UTC

This incident affected: Singapore Region (AdvaPACS Platform).